ZOOZO Support
How can we help?
Delivery times, refunds, instrument care and ZOOZO+ — each answer lives in one place. Still stuck? Chat with us on WhatsApp.
Shipping & Returns
Every order is double-boxed and dispatched from Tangerang Selatan (Banten). Live courier rates are calculated at checkout from your shipping address, using the real weight and box size of your instruments.
Couriers At Checkout
JNE, J&T, Lion, POS
Pick your courier and service: JNE REG, J&T EZ, Lion Parcel REGPACK, POS Reguler.
Jabodetabek
1 – 3 days
Dispatched from our Tangerang Selatan warehouse.
Java & Bali
1 – 3 days
Regular service with nationwide tracking.
Sumatra / Kalimantan / Sulawesi
2 – 4 days
Air or land freight depending on the service you select.
NTT / Maluku / Papua
2 – 5 days
Island delivery in shockproof protective packaging.
How Dispatch Works
From Address to Doorstep
Delivery estimates come from the courier and are not guaranteed; remote areas and public holidays may add a day or two. Standard shipping is free nationwide for every order containing a physical product; the ZOOZO-FS350 code applies automatically with no minimum purchase. Returns, replacements and money-back are on the Refund Policy tab.
Enter Your Address
Add or select a shipping address. We verify the postal code and destination area so the price you see is the price you pay.
Compare Live Rates
Courier options, prices and estimated delivery days are pulled in real time based on your destination and the actual weight and dimensions of your order.
Packed & Dispatched
Instruments are tuning-checked, double-boxed and handed to your chosen courier. Orders confirmed before 14:00 WIB ship the same business day.
Live Tracking
Your AWB appears in My Account > Orders as soon as the parcel is booked, and the timeline updates automatically as the courier scans it.
Contact Support
Talk to a real person
Our Jakarta care team answers on WhatsApp first — it is the fastest way to reach us for order, delivery, refund or membership questions.
+62 851-1052-5358
Typical reply within 1 hour during work hours.
support@zoozo.id
Best for invoices and detailed requests.
Support Hours
Mon – Sat, 08:00 – 18:00 WIB
Have your Order ID ready so we can help faster.