ZOOZO Support
How can we help?
Delivery times, refunds, instrument care and ZOOZO+ — each answer lives in one place. Still stuck? Chat with us on WhatsApp.
Frequently Asked Questions
Common questions about instrument safety standards, A=440Hz tuning accuracy, orders, and ZOOZO+ membership.
Instruments, Tuning & Safety
Orders & Payment
Contact Support
Talk to a real person
Our Jakarta care team answers on WhatsApp first — it is the fastest way to reach us for order, delivery, refund or membership questions.
+62 851-1052-5358
Typical reply within 1 hour during work hours.
support@zoozo.id
Best for invoices and detailed requests.
Support Hours
Mon – Sat, 08:00 – 18:00 WIB
Have your Order ID ready so we can help faster.